You see the term “social media” thrown around all the time, but what does it mean for both individual users and whole businesses? Organizations that understand the importance of social media have a unique advantage over other businesses in the same industry, be it a way to attract more consumers or a way to protect against common security threats that find their home on these websites.
What is Social Media?
Social media can be considered any website or service that is used to interact socially with other people. Some common examples include Facebook, Twitter, LinkedIn and Instagram. All of these services have common features that allow people to communicate or learn more about one another, whether it’s in the form of a Facebook post or a glimpse into someone’s life via Twitter. LinkedIn allows business professionals to learn more about each other by providing information about their work history or current situation, which can be quite helpful for learning more about a company or a prospective client.
It’s likely that your employees have at least one account on a social media platform, so it’s important that your organization understands what it means for the purposes of security.
Security Issues of Social Media
One of the biggest issues regarding social media is that it can provide hackers a way to get into your organization’s network or trick your employees into providing information that could aid them in their attack. Hackers can create fake accounts where they can impersonate people you may know. They then use this process to weasel information from your employees such as usernames or passwords. You need to make sure your employees are aware of the telltale signs of social media attacks so you know they won’t be an issue for your organization.
Social Media as an Outreach Method
Many organizations have turned to social media as a way to directly interact with consumers. Take, for example, Verizon. If you tweet at their support account, there is a solid chance they’ll address any problems you might be having with your mobile service. You can use social media in this regard to directly reach out to customers and get their feedback about your products or services.